Privacy Policy of EzyBoom
Your privacy matters to Ezyboom (the “Company”, “we”, “Ezyboom”, or “us”).
This Privacy Policy explains how we collect, process, use, share and protect information about you. It also tells you how you can access and update your information and make certain choices about how your information is used.
The Privacy Policy covers both “online” (e.g., web and mobile services, including any websites operated by us such as https://www.ezyboom.live/ or our Mobile Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our “online” and “offline” activities, in relation to facilitation of taxi hire services through a network of third-party drivers and taxi operators, are collectively referenced as the “Services”.
This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; (ii) are available through Ezyboom’s Services; or (iii) interact with the Services and post or incorporate this Privacy Policy.
BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. If you do not agree, please do not use our Services.
If you have questions, please contact us at the email provided on our website and/or Mobile Application.
Unless otherwise stated:
Co-branded Services: Defined under paragraph 4(c)
Device: Computer, mobile or other device used to access the Services
Device Identifier: IP address or unique device code
Mobile Application: Application provided by Ezyboom
OEM: Ezyboom Mobility Private Limited, incorporated under the Companies Act, 2013
Promotion: Any contest, program, or promotional activity by Ezyboom
Protected Information: Information used to identify you (name, phone, email, etc.)
TPSP: Third-party service provider
Usage Information: Defined in paragraph 2(b)(i)
When signing up or interacting with the Services, we may collect:
Full Name
Password
Address
Mobile Number
ZIP Code
We collect Usage Information, including:
Browser type
GPS location
Ride activity history
Device Identifier
IP address
Referral URLs
Call recordings and chat logs may be stored when booking via call support.
We may supplement collected data with verified third-party sources.
We may collect:
Device model and OS
Language preference
SMS OTP auto-fill data (not shared externally)
Application usage analytics
Location services usage
Crash logs
We use data to:
Improve user experience
Assist in booking cabs
Provide real-time ride tracking
Send transactional, legal, or service-related notifications
Verify identity and prevent fraud
Enable offers, promotions, and tailored content
Maintain safety and service efficiency
We may share your information in the following cases:
With third-party advertising or service partners
With drivers to complete your booking
With emergency contacts if shared
With OEM and service affiliates
During legal requests or fraud prevention
During mergers, acquisitions, or business transfer
External websites or apps linked from Ezyboom Services have their own privacy policies. We are not responsible for their practices.
Interactions with features such as Facebook login or Share buttons are governed by the respective platform policies.
This Privacy Policy does not apply to information collected independently by the driver.
Users may update or delete data by contacting support.
Even after deletion, certain information may be retained to comply with legal obligations or fraud prevention.
We follow industry-standard data protection protocols, including encryption, SSL, firewalls, and secure access control. However, no data transmission is 100% secure.
Ezyboom appoints the following grievance officer:
📩 help.ezyboom@outlook.com
(Subject: "Grievance - Privacy Policy")
We may update this policy periodically. Material changes will be communicated via email or in-app notifications.
